By initiating a purchase or transaction involving the physical delivery of corporate gifts, merchandise, or related items through the Khaas platform by ObserveNow Media, you (“Client”, “you”) agree to abide by the terms outlined in this Shipping and Delivery Policy.

All delivery timelines provided by Khaas are indicative and must be treated as estimates unless a specific, fixed delivery date has been explicitly agreed upon and confirmed in writing by us through official communication. While we strive to dispatch and deliver all gift items within the promised timeframe, we do not guarantee delivery on or by a particular date unless such assurance has been contractually committed.

Shipping Charges

The delivery cost will be calculated at the time of initiating the order based on the shipping destination provided by the Client and will be included in the total Transaction Amount at checkout or invoice. Charges may vary depending on:

  • Delivery location (urban, remote, or tiered zones)

  • Package weight or volume

  • Speed of delivery (standard vs. express)

  • Third-party logistics fees and surcharges (if applicable)

Order Fulfillment & Address Accuracy

Once your transaction is successfully completed and payment is confirmed, your gifting order will be processed and dispatched to the address provided.
 It is your responsibility to ensure that the shipping address, recipient name, contact number, and delivery instructions (if any) are complete and accurate.

Khaas will not be held responsible for:

  • Delivery delays due to incomplete or incorrect address details

  • Failed delivery attempts resulting from unavailability of recipient

  • Return or redelivery costs due to misrouted shipments caused by incorrect information

Delayed or Undelivered Packages

If you do not receive your order within seven (7) days of the estimated delivery date communicated to you at the time of dispatch, you must notify the Khaas team immediately via the support email or phone number listed on our website.
 Delayed reporting may limit our ability to trace, resolve, or compensate for the delivery issue.

Damaged or Incomplete Deliveries

In case of:

  • Physical damage to the packaging

  • Signs of tampering

  • Missing items in your gift box

You must inform the Khaas support team within 24 hours of receiving the order, along with:

  • Clear photographic evidence of the damage/missing contents

  • Your order reference number and delivery details

Failure to notify us within the stipulated time may result in the claim being declined.

Third-Party Delivery Partners

Khaas engages professional third-party courier and logistics partners to fulfill nationwide deliveries.
 While we work with reputed providers only, Khaas shall not be held liable for delivery delays or failures resulting from:

  • Weather disruptions

  • Transportation strikes

  • Natural disasters

  • Customs clearance delays

  • Courier partner operational errors

  • Any force majeure circumstances beyond our reasonable control

Policy Amendments

ObserveNow Media reserves the right to revise, update, or amend this Shipping and Delivery Policy at any time without prior notice.
 The policy version applicable to your transaction will be the one that was active at the time your order was placed.