At Khaas by ObserveNow Media, we pride ourselves on curating and delivering premium corporate gifts with care and precision. However, if there is an issue with your received order, we are here to assist you with our structured return and replacement process.

Eligibility for Return or Replacement

Due to the personalized and often perishable/custom nature of our gifting products, returns are only accepted under the following conditions:

  • The product was damaged or defective upon delivery

  • The shipment was incomplete or contained incorrect items

  • The packaging shows clear evidence of tampering

Note: General dissatisfaction or change of mind does not qualify for return or replacement.

Return Request Timeline

All return or replacement requests must be raised within 48 hours of receiving the product. Beyond this window, Khaas reserves the right to decline the claim due to handling and verification constraints.

Required Documentation

To initiate a return or replacement request, please provide the following:

  • Order reference number and delivery address

  • Clear photographic evidence of the damage, tampering, or issue

  • Description of the issue encountered

Requests can be submitted via our support email or contact form on the website.

Return & Pickup Process

  • If approved, a pickup will be arranged through our courier partners (if applicable)

  • In certain cases, clients may be asked to return the item themselves, post which reimbursement or replacement will be processed

  • Replacements will be dispatched only after verification of the issue

Non-Returnable Items

The following categories are non-returnable:

  • Custom-branded or personalized gifts

  • Perishable items (e.g. food hampers, gourmet baskets)

  • Items damaged due to misuse, improper storage, or handling post-delivery

Replacement Timeline

Once verified and approved, replacement orders are dispatched within 5–7 business days, subject to inventory availability. If the original item is out of stock, an alternate item of equal or higher value will be offered.

Refund Policy

We do not offer refunds unless:

  • The order was paid for and not delivered

  • A double payment was made in error

Refunds, if eligible, will be processed within 7–10 working days to the original mode of payment.

Policy Updates

ObserveNow Media reserves the right to modify or update this policy without prior notice. The version applicable will be that which was live at the time of your purchase.